FAQs

Are the bottles and lids dishwasher safe?

You can put the bottles and lids in the dishwasher, however we do recommend you handwash them. This is just so ensure the finishes on the bottles aren't damaged.

Why are your bottles any different to others?

Sinclo is a eco conscious small business on the Gold Coast, AUS offering high quality multi purpose stainless steel water bottles. With functionality and sustainability at the forefront of the design process, Sinclo water bottles are made from food grade stainless steel which means they are made to last and won't leach harmful chemicals into your beverages. Our long term goal is to have a lid option for everyone. We currently have two lid styles available and are currently in the process of designing more to bring out.

Will the bottles keep my drinks hot or cold?

Yes! The double walled stainless steel bottles will keep your drinks cold for up to 24 hours and hot for up to 12 hours.

Do I pay for the $1 donated to charity? Can I opt out of this?

You don't pay any extra for the donation, we take $1 from our profits to give back to charity. We change the charities every 3 months to ensure we're reaching as many charities as possible and raising as much money for the charities as we can. If you have any charities you are passionate about and want us to consider adding to our future selections please email us at hello@sinclo.com.au

I've changed my mind and want a different water bottle size/colour, can I exchange?

As long as the bottle hasn't been used and is still in it's original packaging - you absolutely can. You will just need to pay for shipping for the new bottle and send back the one you're wanting to exchange. If you have changed your mind please contact us at hello@sinclo.com.au and we'll arrange that with you.

Do you use any plastic in your packaging?

No we do not! We have worked really hard to ensure that our packaging is as eco friendly as possible. We're passionate about the environment and are trying as a business to keep our negative impact on the earth as minimal as possible. Our packaging includes: a compostable postage bag, a recyclable cardboard box, recyclable brown card paper, seed paper, compostable stickers, compostable mailing label and recycled paper. We give directions about how to recycle each piece of packaging in your parcel, if it's still unclear or you have further questions please send us an email at hello@sinclo.com.au and we can help you.

Do any of the bottles have BPA?

No, all of our bottles and lids are BPA free.

Why stainless steel? Why can we not just use plastic bottles?

With the plastic bottles, even though now the bottles are mostly BPA free, these bottles still contain chemicals. These chemicals have been shown to leach into the liquids you are drinking. This can especially happen when the bottles are heated (by the general temperature raising or by heating the bottles in the microwave or putting warm/hot liquids inside). The chemicals have been shown to disrupt our hormones which can make us more susceptible to illness and diseases.

Where are the bottles made, packed and posted from?

The bottles are currently made in Hangzhou, China and both packed and posted from the Gold Coast, Australia. We sought out to originally get everything manufactured in Australia and it unfortunately just wasn't feasible. We then spent a long time searching for the right manufacturer in China. There was a big emphasis on finding a manufacturer that treated their employees ethically. We also wanted to ensure the quality of the products was the best it could be, so we could provide top of the line products for our customers. Our long term business goal for the future is that we will be able to manufacture ourselves in Australia so we can be completely Australian made and reduce our environmental impact further.

What payment methods do you accept?

The payment methods we accept are: Visa, Mastercard, Amex, Paypal, Shop Pay, Apple Pay, Google Pay, Afterpay and of course our Sinclo gift cards.

Do you stock any bottles in any stores?

We are currently just online but will hopefully be in stores soon! We are however at the Village Markets in Burleigh on the first and third Sunday of every month. If you are a store of wholesaler please contact us via our wholesale enquiry page. If you are a customer and want our products stocked in a shop, cafe or health studio please either refer them to us or email us at hello@sinclo.com.au and we can try to reach out to them for you!

Shipping Information

SHIPPING

Shipping within Australia
Standard Shipping $7
Express Shipping $10
Free Standard Shipping for all orders over $40
Free Express Shipping for all orders over $75

All orders are sent via Australia Post from our Gold Coast based warehouse and typically take between 2-6 business days to arrive after they have been dispatched.

Express Shipping orders are sent via Australia Post Express and typically take between 1-3 business days to arrive after they have been dispatched.
All orders placed before 4pm will be dispatched same day.

Gold Coast Local Pick Up
We offer pick up for locals on the Gold Coast. We aim to have your order ready within 24 hours. Once you've placed your order and have received your confirmation, please either email us hello@sinclo.com.au or text us 0459541990 at least 6 hours prior you the time you would want to pick up your package, then wait for us to confirm the collection time. 

Shipping Internationally
We are currently are only shipping internationally to NZ & the UK - if you're wanting us to consider shipping to you please email us at hello@sinclo.com.au
NZ -  Flat rate $24 for all orders
UK  - Flat rate $45 for all orders  


Once your order has been dispatched you will received shipping confirmation and details to track your order.

All orders are processed and shipped within 1-2 business days. If there's any delays with processing your order we will let you know ASAP. Once your order has been dispatched you will receive an email with your shipping confirmation and details to track your order.

How do I apply a discount code?

You can apply the discount code at checkout. Our discounts apply to all full price products, however the discounts aren't always valid on our twinpacks.

HELP! My water bottle is leaking?

First - check inside the lid, there is a little silicone ring on the inside that sometimes can pop out. Make sure the silicone ring is secured and then double check if it's still leaking. If you're still having issues please contact us on hello@sinclo.com.au

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